THE YARD
Pottery Painting co.
Terms & Conditions
*FREE Local Delivery & Collection
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We offer FREE* local delivery (within a 10 mile radius of GL56 9TB) of your online orders and our Event Hire Boxes and the collection of your pottery once you have painted it as follows.
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Within a 5 mile radius with a minimum spend of £40 or a £5 charge for orders under £40.
Within a 7.5 mile radius with a minimum spend of £80 or a £10 charge for orders under £80.
Within a 10 mile radius with a minimum spend of £100 or a £15 charge for orders under £100.
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We will contact you with in 24 hours once we have receive your order to arrange a day and time that is suitable to deliver your pottery.
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Collection of Your Online Pick & Mix Order
Collecting your Pick & Mix Pottery Kit directly from us? We aim to have your order packed and ready for collection within 3 working days. You will receive a confirmation email when your order has been packed and is ready to collect along with some useful instructions.
Postage Prices & Information
Online Orders:
If you are expecting to receive your pick & Mix Pottery order by post, please note it will take 3-5 working days. Order over £250 qualify from FREE postage. We charge postage of online orders by weight as follows.
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0 - 1kg £4.99
1 - 2kg £7.49
2 - 10kg £12.99
10kg - 20kg £18.49
20kg and above £25
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Items over 20kg will be separated into multiple parcels to provide more protection to the pottery. We post using Royal Mail's Second Class Service.​
Postage of Fired Pottery:
Please note that we charge for postage of fired pottery if you cannot collect it. The cost is dependent on the size and weight of the parcel. We will send you a postage payment link via email or text, once this is paid, we will pop your parcel in the post. If your pottery weighs more then 20kg or does not fit within the medium parcel dimensions: Length: 61cm, Width: 46cm, Depth: 46cm, it will be split into multiple parcels to ensure the safe arrival of your masterpieces. Therefor your postage link may include multiple combinations of the postage costs as set out below. ​Prices are as follows.​
Small Parcels 0 - 2kg: £4.99
Not exceeding Length: 45cm, Width: 35cm, Depth: 16cm
Medium Parcels 0 - 2kg: £7.49
Not exceeding Length: 61cm, Width: 46cm, Depth: 46cm
Medium Parcels 2 - 10kg: £12.99
Not exceeding Length: 61cm, Width: 46cm, Depth: 46cm​
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Medium Parcels 10 - 20kg: £18.49
Not exceeding Length: 61cm, Width: 46cm, Depth: 46cm
Returning your Painted Pottery to Us
Please note your painted pieces must be in our possession within 4 weeks of the purchase date.
Postage: If you choose to post your painted pottery back to us please note that this is at your own cost. The Yard Pottery Painting Co and persons affiliated with the business will not be held responsible and no refund will be given if your pottery does not arrive or arrives broken when it is returned to us. It is your responsibility to pack your pottery safely and securely and to arrange carriage with a reputable parcel delivery service, you may wish to also insure your parcel if the contents is of value to you
Collection: If you had your Pick & Mix Pottery Kit delivered to you with our Local Delivery & Collection Service, then please contact us to let us know when it is ready for collection. Please note we do not deliver fired pottery, this can be collected from our address or posted to you at an additonal cost, see our T&C's page for more information and pricing.
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Drop Off: If you are able to return your painted pottery to our business address, please contact us to arrange a suitable day and time.
Firing your Painted Pottery
With our Pick & Mix Pottery Kit's there is no additional charge for us to fire your painted pieces and we aim to have them ready within 1 week or receiving them back from you.
Pottery must be returned to us within 4 weeks of purchase. If pottery is returned to us after this time, we are within our rights to refuse to fire and glaze it if the business is currently ceasing trading or there may be an additional charge for the glazing and firing. Although the cost of glazing and firing is included in the cost of the pottery and we allow a 4 week grace period, due to the fast-rising energy prices we are adjusting our prices when necessary as this allows us to keep our small business trading. We thank you for your understanding.
Recieving your Fired Pottery
We will aim to contact you as soon as your pottery is ready for collection and will always leave a voicemail if there is no answer. You may arrange to collect your pottery directly from us or we can post it to you.
We will keep your fired pottery for 3 months, if postage is not paid or the pottery remains uncollected in this time, we will dispose of your pottery due to lack of space to store it.
Unfortunately, we do not deliver finished pottery through our local delivery and collection service.
Personalisation’s
We offer a personalisation service where we can add names and ages or a message to your pottery. We can handwrite your text or cut stencils out for a more uniformed font, just let us know what you would like.
We charge depending on the size of the pottery piece and the amount of writing you would like added. Prices for the time it takes to carry out this service and the materials if stencil cut, start from £5 and go up to £20. Our turnaround time for this service is 2-3 weeks and will depend on how many personalisation’s we are working through at the time.
Caring for Your Pottery
Your pottery has been carefully handmade and lots of care, attention and time has been paid through each process to bring you your finished piece. Often these pieces have sentimental value and are precious. If you would like to keep your pottery safe from cracks and in one piece, handle it gently, try not to knock it, drop it or allow other items to fall onto it.
We advise only the gentle hand washing of it in warm soapy water.
Do NOT leave it soaking in water, the bisque is porous and will soak up water which may craze the glaze.
Do NOT put it in the dishwasher.
Do NOT microwave your pottery, this will create extremely hot spots on the pottery which may cause burns. Microwaving will also risk crazing the glaze.
Liability Disclaimer
All paints sold by The Yard Pottery Painting Co. or any persons affiliated with the business are non-toxic (unless advised otherwise) and as such, the purchaser agrees to assume liability for any and all damages or consequential damages, resulting from misuse or accidental spillage of our paints by yourself or any other person.
The purchaser further agrees that The Yard Pottery Painting Co. or any persons affiliated with the business shall not be responsible, accountable or liable in any other way for bodily injury resulting from misuse of any products sold or equipment supplied by The Yard Pottery Painting Co.
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In purchasing products and services with The Yard Pottery Painting Co. you here by agree to have read, understood and be bound by our terms and conditions.
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Breakages During the Firing Process
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On rare occasions pottery may be damaged during the glazing or firing process. If this happens, we will endeavour to contact you as soon as we can to offer a refund or credit note. In the event of loss or damage occurring during the glazing or firing process, The Yard Pottery Painting Co. and all persons affiliated with the business accepts no responsibility or liability for claims in relation to ‘emotional distress’ or ‘trauma’ caused by the damage to the pottery.
Commissions
We love being able to work closely with you to create completely unique and personal ceramic pieces. If you have a loved one that you would like to commemorate, a friend you would like to give something extra special to, a wedding gift to find or just really want something in particular for yourself that you can’t find anywhere else, contact us with some details.
We will work closely with you to create the perfect design, offering examples and choosing the perfect piece of pottery to decorate. We charge £25 per hour for designing and painting the piece, large pieces like platters and vases take around 3-4 hours, small pieces such as a mug take around 2 hours. We also charge for the material and energy costs which range from around £13 - £30, again depending on the pottery pieces size, shape and detail. Our turnaround time for this service is 2-5 weeks and will depend on how many personalisation’s we are working through at the time. We will be able to give you a time scale when we have discussed the design and ceramic you are looking for.